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2013 | 2012

"Front-end development of a modern CRM web application using React." A. W. Ross. K. Liaskos. Department of Computer and Information Sciences, University of Strathclyde. 2019. Download PDF (BibTeX) SD

The project documents the front-end development of a customer relationship management (CRM) web application to replace the CRM system of a client that is currently using Microsoft Dynamics 2011. The aim of this new software is to help better integrate all of the client's business units, offer them flexibility of staff resources to cover other business areas (as the CRM and customer journey will be similar), and cost savings due to efficiencies made from the customer journey process. To achieve this, an initial training period was needed where Javascript and React tutorials were used for around 2-3 weeks before work finally began on an existing base of code that was taken from a previous project of the company I work for. This project will hence involve topics such as the development model of the application, the testing of the application. Due to the size of this application however, the project won't actually be completed before the deadline of this dissertation and so while there are user testing deployments, this dissertation won't be able to discuss the final deployment of the application.