We aim to:
- treat our users with respect and courtesy,
- provide a helpful and friendly service,
- recognise and respect the particular and specific needs of some users,
- deal with requests and enquiries accurately, promptly and efficiently,
- ensure users fully understand what steps we are taking to deal with their requests,
- make every effort to find the answer to a query or, where necessary, referring users to the relevant person or department,
- offer an explanation if users’ requests cannot be met,
- identify ourselves in all correspondence,
- welcome feedback on our services and suggestions for improvement and development.
Problems should be sent to support-feedback@cis.strath.ac.uk